During the Wholistic Health Consultation, Dr. Yao wants to hear your whole health history (hence wholistic!), including your birth history, diet and exercise. She will also conduct a comprehensive review of your symptoms to help her piece together her wholistic health assessment using her detective work training from her functional medicine background. 

After the 60-minute appointment, Dr. Yao spends significant time completing the detailed Visit Summary so that her patients understand her personalized recommendations.  

The initial consultation and first follow-up are 60 minutes. Subsequent follow-ups are 45 minutes. These long sessions allow Dr. Yao to fully understand your interim symptoms, explain in detail your interim lab results, and answer all your questions. These appointments are labor intensive for Dr. Yao, as each patient is treated uniquely based on findings from her comprehensive lab testing (definitely not impersonal, cookie cutter approach here!)

Since Dr. Yao is licensed only in the state of California, Dr. Yao can only see people who live in California. Also, this is a telemedicine clinic. It would be best if you have good internet connection at the time of your appointments. Lastly, prior to your first appointment in this clinic, please be sure to complete, sign and submit Telemedicine Policies and Procedures, Practice Policies and Procedures, and the Direct Physician Services via the patient portal. These 3 documents will be automatically sent to you via the patient portal under the Questionnaire section. Failure to submit these prior to your appointment will result in appointment cancellation. 

No. This is a telemedicine-only clinic.  

This practice uses HIPPA-compliant Zoom service that is integrated with this practice's electronic medical record system.

No, this clinic does not take insurance. For more about this practice's insurance policy, click here.  

Dr. Yao typically recommend blood work to be done at LabCorp, and if need be at Quest (both of which ares in network with most insurances). While the experiences of this and other direct pay functional medicine clinics are that blood work done at such labs are typically covered at the standard rate for PPO insurance plans, this Practice offers no guarantee that PPOs will cover at their standard rates for labs ordered by this Practice.

If you have HMO such as Kaiser, you can consider using the much more affordable cash pay rates this Practice has negotiated with LabCorp. There is an associated administrative fee for each lab order. 

Sometimes Dr. Yao may recommend specialized functional medicine tests to help find root causes of health problems. Dr. Yao does her best to minimize costs and clearly discuss payment options with patients.

This Practice makes no guarantee that HSA or FSA payments would be reimbursed. However, this Practice will provide patient with Superbill (contains diagnosis and procedure codes) for patients to submit to their own insurance to allow for possible reimbursement.  

This Practice believes in being mutually respectful of each other's time. This Practice has reserved the patient’s appointment time specifically for the Patient. If the Patient needs to cancel or reschedule an appointment, the Patient must do so at least 24 hours before the scheduled appointment to avoid a late cancellation fee of $125.  If the Patient does not cancel an appointment and does not show up to the appointment (i.e., no-shows), the Patient is responsible for the no-show fee of $250.

No. Dr. Yao does not provide primary or acute care services. She strongly recommends that you have your own primary care doctor, as well as your own OB/GYN.

Dr. Yao can see girls 16 years and older for menstrual irregularity issues.

Please fax medical records to 430-206-1884.

Schedule a Discovery Call.